My Amazon DVD order arrived today just as Amazon said it would. Last month, my son's new shoes, which I ordered from Zappos, arrived right on time. I knew that if they did not fit I could return them without any hassle. What keeps customers coming back to shop again and again? A positive shopping experience and when it comes to that, both Amazon and Zappos deliver.
So, how did I feel when I learned of the acquisition of Zappos by Amazon? Excited? Happy? Try ecstatic! Ecstatic over the union of two reputable companies focused on the customer experience.
I agree with Pat Matthews, founder of Mailtrust which was recently aquired by Rackspace, who shared his perspective on Amazon and Zappos in his blog that the "biggest successes are still ahead." When great minds/great companies come together, great things happen. The best is yet to come.
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